No signal, no service: digital exclusion and how to change it
Sareh Heidari at Everyman Cinema on 1st May, 2025.
So you don't need to take a whole morning off for a doctor's appointment - great! Using tech for key services like healthcare and utility bills can speed up so many interactions and some changes are here to stay. But who is excluded when options are digital-first? What can we do to ensure folks most vulnerable in society are supported and not hindered by our rush to digital solutions for everything?
Special thanks to Glean, WRK Digital, Clockwise, Set Studio, Bluefly Digital, Stac, IMA, and Parallax for supporting this talk.
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